Frequently Asked Questions

What happens when I lose my savings passbook?

If and when you lose your saving passbook, please contact and inform your nearest branch as soon as possible. You can apply for a replacement passbook at the account holding branch. You will need to bring a statement from the police station.

Does my individual account become a joint account if I add another member?

You cannot add anyone to your individual account. You will have to open a separate joint account.

Can i make a withdrawal from Children’s Savings Account (Minor Account) at any GTB branch?

Parents or legal guardian can withdraw on behalf of the child at the account holding branch.

What are the requirements for remittance?

Parents or legal guardian can withdraw on behalf of the child at the account holding branch.

Can we open a foreign currency account at every GTB branch?

Foreign currency account can be opened at Kyun Taw Lan Branch and Kyauktada Branch.